On the advice of my contractor, I had Mohawk Techwood Santa Barbara flooring installed in my addition. I cannot comment on the quality of the flooring since we cant even get past the horrific management/customer service. You have many options when purchasing your flooring, I would advise you to stay clear from this company. When you spend tens of thousands of dollars on a product, the company should at a minimum have some sort of concept of customer service, especially when the error falls on them. In the interim, our home is in complete disarray. Since the wrong floors have been delivered based on a Mohawk sealed sample, we are contesting the charges with our credit card company. This by itself would not have been a big deal, but we are now going on close to two weeks, and the only resolution that has been presented by mohawk is that we can pay to have it shipped back to the warehouse, and they will waive the restocking fee(only if we buy mohawk again). It seems that the mohawk sample was mislabeled. Upon delivery, the flooring was not the same as the sample we have. We ordered about 2200 sq feet of flooring, and paid for delivery to our home. I hate how these Mohawk floors have held up so much that the brand is now dead to me. I need new carpet in the rest of my house. I have never actually purchased something that cost this much that I hate - But I hate these horrible Mohawk hardwood floors.
Did I mention it was installed in a large room and in winter the boards shrink so the seems pinch our feet. I had Mohawk (or contractor they sent) out and they gave me a song and dance about it being installed correctly so. Everything either dents them or scratches them. Even my cats can scratch the floors that is how soft they are. It scratches like crazy, and the scratches are white on dark wood. While I spent $15,000 on the Walnut Hardwood flooring from Mohawk - and spent more (then say just going with oak planks) with the hope it would last, three years in I can say it is junk do not spend your money on it. I will be speaking to an attorney on Monday. For anybody reading this, maybe we need to deal with this collectively. If it is, do yourself a favor, head for the door! I have been reading their reviews all over the land of "Made In America" and there are a lot of bad reviews across the nation.
My advice to anybody reading this, if you walk into a model or and as-built, please make sure that the floor is not Mohawk. Since this was a $20,000 upgrade, I am going to fight them down to my last dime. Right now, we are enduring the runaround between the builder, installer, and of course Mohwawk who has denied my claim. The wood veneer is not just fading but disappearing and turning into this ugly muted delaminating grey.
#Mohawk millport hickory crack
A year and a half into the home, the floors started to bubble and crack on the ends, with swelling and cracking along the edges, with serious gapping and shrinking.
This house was finished in January of 2017 and we moved in. We lived in a house with engineered flooring that was absolutely gorgeous so we did not think anything about it this time around. We bought a new build from a prominent builder here in South Florida.